E Business Applications

About Siebel CRM Application: 

Siebel is one of the Customer Relationship Management Application(CRM), it provides organization to manage all customer touch points via email, telephone, fax, web or in the field. All Customer Touch Points are synchronized through one central information repository, one database, one tool set and one Architecture regardless of the whether they are interactions that occur over the internet through a call center or by field service agents or by channel partners.

With the Siebel CRM solutions, the customer has consistent view of the company and the company has consistent view of the customer. This leads to higher customer satisfaction and higher employee satisfaction.

Advantages of Siebel CRM Applications: 

 -Siebel CRM Applications are built on a common architecture and allow you to implement business process based on the standard functionality.

-Share common database between multiple Siebel Applications.

-Siebel CRM Applications are designed to be implemented with minimal configuration

-Can be tailored to meet specific business requirements.

Siebel CRM Enterprise: 

Siebel CRM Enterprise provides an integrated product suite to help manage customer relationships across all communication channels, such as web, email, Fax, telephone or filed.